The use of AI applications has significant implications for the management dimension and, according to Sebastian Raisch and Sebastian Krakowski, should be understood more as "[...] a new class of actors in the organization [...]". According to the Duden, a tool is defined as an "object shaped for specific purposes, with the help of which something is [crafted] or manufactured". In contrast, the Duden defines the term actor as "an actor, a person involved in a specific event; an acting male [or diverse] person". An actor therefore describes something that can improve itself through learning.
In the mid-1990s, two main formal trust models emerged from two different research areas. One came from research in the social sciences with the aim of explaining a better understanding of interpersonal cooperation in complex organizational structures. The other came from research in automation science with the aim of better understanding human-automation venezuela consumer email list interaction and thus highlighting specific properties of the technology used. Social science research looks at actors and sees trust moderated by interpersonal characteristics (competencies of the AI, integrity of the AI and benevolence of the AI). Automation science, on the other hand, focuses on the characteristics of automation (reason for the AI, process in which the AI is embedded and AI performance).
In the Tension Field of the Collaboration Paradox
In my last blog post on the topic of trustworthy AI, I briefly described the management problem caused by AI. The point was that AI capabilities are constantly evolving and thus human-AI collaboration is subject to constant recalibration. In their impressive article "Artificial Intelligence and Management: The Automation-Augmentation Paradox," Sebastian Raisch and Sebastian Krakowski describe how the use of AI applications in companies is closely intertwined with time and space, creating a paradoxical tension. Augmentation here describes human-AI collaboration and automation the complete takeover of human activities. This is not intended to be a foray into the science fiction of Interstellar, but rather to highlight what is important in modern management practice.
A Romantic Appeal from Two Perspectives
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