Quality Indicators

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Process quality indicators are statistical measures based on figures or ratios that are used as criteria to judge and evaluate the performance of an organization, a system or a process.
The quality management plan in the company is the starting point for determining and carrying out:

Definition of quality indicators.
Selection of quality indicators.
Evaluation of quality indicators.
Monitoring media.
Method of applying corrective measures and adjustments.


What are the quality indicators?
Quality indicators provide data that allow us to know:

Performance of a process.
Business quality.
Quality of services.
Potential quality concerns.
Areas requiring further study and research.
Transformations and evolution of the objective to be jordan phone number list over time, which allow for greater control.
Therefore, the indicators chosen to perfectly define the quality standards of a product must be:

Viable: allows data to be obtained in a feasible manner, involving proportional costs and appropriate use of resources.
Valid: suitable for measuring a quality-related aspect.
Comparable: that make possible a comparative analysis, by area, by moment in time or by product.
Quantifiable: that can be measured.
Relevant!
The organization shall determine, collect and analyse appropriate data to demonstrate the suitability and effectiveness of the quality management system and to assess where continual improvement is needed to achieve business quality. This shall include data generated as a result of monitoring and measuring the effectiveness of the quality management system as a whole. The analysis of data shall provide information relating to:

Characteristics and trends of processes and products, including opportunities for preventive actions.
Conformity to product requirements.
And it can also provide information regarding customer satisfaction or supplier management.


What are the quality criteria?
There are three aspects to take into account when selecting indicators:

Feedback from subject matter experts to determine the usefulness and applicability of the selected quality indicators.
Analysis of results.
Establishing its practical functionality, based on daily interaction tests applied to business routines.