How companies can reduce the workload of live chat agents

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But this emphasis on live chat agents has increased their workload. In small businesses, you may find a chat agent handling multiple chats at the same time. This can affect the quality of the conversation and lead to burnout.

Read on to learn more about live chat agents and how you can reduce their workload.

Contents overview

The importance of customer support
Customer service tools
Reasons to focus on live chat
Live chat agent struggles
Live chat tips
The best way to help your support agents belize phone number list is through live chat
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The importance of customer support
Although many companies fail to prioritize customer support, it directly connects the company and its customers.

You can invest in customer support for:

Identify common customer problems : If you record customer complaints and help requests, you can see a pattern of common problems. These problems help you identify errors in your product and shortcomings in your manuals and guides.
Retain customers : customer experience improvements translated intocustomer retentionYou can satisfy the pain points of your existing customers and increase yourcustomer lifetime value(CLV).