The use of this method will help to record the result of the positive/negative development of the conversation. The technique consists of achieving a common understanding of the essence of the conversation. If there are discrepancies, such a message will reveal a problem with perception. Thus, another stage is created for finding contact (after clarifying the topic of the dispute or misunderstanding).
Language techniques need to be diluted with non-verbal ways of transmitting information. Let's consider the main tools of interaction at the unconscious level:
eye contact – a calm look indicates confidence and can suggest what the interlocutor is currently feeling;
personal boundaries - when botim database a person leans forward a little during a conversation, this indicates their interest. But you don't need to hang over them if the distance between you is less than 0.4-0.5 m;
feedback - a conversation involves the involvement of the interlocutors (assent, nodding, answers, expressions of support, etc.);
repetition – mirroring of gestures, facial expressions or postures is perceived as a kind of kinship;
showing patience towards the emotions of the interlocutor: be calm about his irritation, aggression or anger, but show concern;
body language: a friendly smile, a pleasant voice (this will evoke a positive reaction).
Notes on the flow of the conversation
The technique of active listening can be found in different situations. In a work collective, it helps improve relationships with colleagues. In a family, it will help to survive crisis moments and quarrels. This technique can be manifested both verbally and non-verbally. The second moment includes active gestures and facial expressions that improve your relationships. In the first case, these are well-chosen words. For example:
"What exactly do you mean?"
"Oh! I understand you so well!"
"This is actually very interesting!"
Here you can also ask a question about how the story that the interlocutor is telling happened.