English for receptionists: vocabulary and expressions

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If you have decided to start working in English, congratulations! It is sure to be an experience that will enrich you a lot, as well as being able to improve your level of English. One of the most common job sectors to start in is the hospitality industry. In this blog we have already talked about English for waiters , today we are going to tell you English expressions and vocabulary for receptionists so that you are as prepared as possible. Let's go!


Free download: English in the Services Sector.



English vocabulary for hotel receptionists
Have you got any rooms available?: Are there any rooms available?
Do you have a reservation?: Do you have a reservation?
I have a reservation for a single panama phone number list for two nights: I have a reservation for a single room for two nights.
Can I book a room for tonight please? : Can I book a room for tonight?
Could I see your passport, please?: Could I see your passport, please?
Do you have wireless internet connection in the hotel?: Is there wifi in the hotel?
Is VAT included in the price?: Is VAT included?
Could I have an invoice?: Could you make me an invoice?
Room service : room service.
Bunk bed : bunk bed.
A single room : single room.
A double room for one person : double room for individual use.
A room with a double bed : room with a double bed (also called a queen bed or, if it is extra large, a king bed ).
A room with two single beds : a room with two single beds.
A cot: a cradle.
And an extra tip: when saying room numbers, you usually say “oh” instead of zero . For example, 702 = seven oh two .

English for receptionists: Answering calls
Good morning, Company Name. This is María speaking. How can I help you?: Good morning (Company Name). This is María speaking. How can I help you?
Could you put me through to extension 421, please?: Could you put me through to extension 421, please?
I'd like to speak to John Doe in Marketing, please : I would like to speak to John Doe from the Marketing Department, please.