ALWAYS Initiate Calls to Verified Chase Phone Numbers

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Partial account numbers (e.g., last 4 digits).
Date of birth.
Last four digits of your Social Security Number.
Answers to security questions you've previously set up. This dataset multi-layered approach makes it difficult for unauthorized individuals to gain access to your account details.
Recorded Calls: For quality assurance and security purposes, most calls to a "Chase phone number" are recorded. This provides a clear record of the conversation, which can be crucial in resolving disputes or investigating fraudulent activity.

Internal Systems and Training: Chase agents operate within secure internal systems designed to protect customer data. They receive extensive training on privacy protocols, fraud detection, and best practices for handling sensitive information, ensuring adherence to strict regulatory guidelines.

Proactive Fraud Monitoring: Chase utilizes sophisticated fraud detection systems that monitor account activity 24/7. If suspicious activity is detected, Chase may proactively reach out to you (via phone, text, or email) to verify transactions.

Your Role in Maintaining Security: Best Practices:



Crucial Rule: Never call a number provided in an unsolicited email, text message, or pop-up ad. Scammers often create fake contact information.
Trusted Sources: Always use the "Chase phone number" found on the back of your credit/debit card, your official Chase statement, or directly from the official Chase.com website.
Beware of Impersonators: If someone calls you claiming to be from Chase and asks for sensitive information, be suspicious. Hang up and call Chase back using a number from a trusted source.
Understand What Chase WILL and WILL NOT Ask For:

Legitimate Requests: Chase will ask for partial account numbers, your SSN (last 4 digits), date of birth, and answers to security questions for verification.