"To become the life insurance company with the best customer experience" is the vision of China Taiping Life Insurance Hong Kong. In December 2022, China Taiping Life Insurance Hong Kong established the "Tai Ping VIP Club" customer club to fully integrate domestic and foreign resources to provide member customers with professional pension solutions and health management services. Member customers above the gold level can enjoy the "Tai Ping Home Privileges", allowing them and their immediate family members to apply to live in the Tai Ping Home Retirement Community that has been opened, realizing "one insurance policy, three generations of retirement care."
In October , China Taiping Life Insurance Hong Kong Co., Ltd. realized the direct payment of Hong Kong policy proceeds to all Taiping Home Retirement Communities. Customers only need to fill out the "Policy Benefit belgium phone number list Withdrawal and Transfer Authorization Application Form" to directly use the policy rights to pay the relevant pension expenses of all Taiping Home Retirement Communities, greatly reducing the cumbersome procedures for customers to make crossborder payments and exchange currency, and fully assisting Hong Kong people in their retirement in the Mainland, thereby alleviating the financial pressure on the Hong Kong government as the population continues to age. As of the end of , nearly 200 eligible customers of China Taiping Life Insurance Hong Kong have obtained the qualification letter for admission to Taiping Home, becoming a successful example of the company's "product + service" strategy.