Configure the actions that are activated when the user clicks on the button. Possible settings include:
If you want the call to be redirected to a specific operator or group, set the appropriate option;
To forward a call to another pre-defined number, select the function transfer to an external number;
setting up sending a text message to the client with a preset text;
option to immediately end a conversation or end it with the transmission of an audio message;
If the client interrupts listening cyprus email list to the audio before it is finished, the moment will be marked with a special flag.
When a customer listens to the audio clip until the end but does not perform the suggested action, the “No Action” status is activated:
If the user does not press the button within 10 seconds after being prompted to perform an action, the system recognizes this as a lack of response;
If the voice command recognition function is set up and there is no voice response within the time set in the "Wait for response" parameter, the same setting will be applied.
Contacts
Import a list of contacts, integrate them from an external service, or immediately start setting up integrations after saving your preferences. To import a list from a file, click the corresponding button.
To add a contact database already in the service to your project, click on the specified option. This action will automatically save your project, allowing you to select and transfer the necessary contacts for further work with them.
When you prepare your database for a robot to work with, there are a few key aspects to consider:
the robot will be able to make calls only to numbers located within the Russian Federation; contacts from other countries will not be processed;
We strongly recommend that you focus on using mobile numbers for calls; if you call landline numbers with the IVR system activated, the robot will conduct a useless dialogue.
Download a useful document on the topic:
Checklist: How to Achieve Your Goals in Negotiations with Clients
Frequently asked questions about mass calling
Using a mass customer calling system allows not only to reduce costs, but also to effectively expand the audience. This technology is an excellent tool for minimizing standard dialogues, allowing sales experts to focus on performing tasks of increased complexity.
Mass calling: what is it and why is it needed?
Automatic mass dialing works thanks to the robot's ability to broadcast pre-prepared messages over the phone. Special settings make it possible to select the tone of voice so that the recipients of the call do not suspect that a machine is behind the process.
What criteria should be used to evaluate the effectiveness of phone calls?
The specifics of each business and its most important metrics play a key role in determining success. In the restaurant business, the focus is on the number of visitors and the average check, while for online trading, the number of completed purchases is critical. Therefore, when conducting telephone campaigns, the approach will differ based on the needs of each direction.
What technological solutions might be needed?
Basic bots designed for tasks such as confirming appointments can be run using a virtual automatic telephone exchange. More advanced voice assistants based on speech recognition technologies require more complex solutions.