Citizens want to go to the office online

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A big step towards becoming a smart country would be taken if the overburdened administrative apparatus were digitalized. The vast majority of German citizens want a digital administration. Four out of five (89 percent) would prefer it if the application, renewal and sending of documents such as passports and identity cards were completely automatic.

A similar number (84 percent) would like to handle official and administrative matters over the Internet , such as changing their place of residence or applying for child benefit. 77 percent would use a standardized service account through which citizens can securely identify and authenticate themselves in order to have access to all digital administrative services. Two thirds (69 percent) would like to use their electronic ID card for secure identification when dealing with authorities over the Internet.

Four out of ten citizens (41 percent) would enter their own master data once and australia gambling data allow it to be exchanged between authorities and reused. "Smart solutions and the necessary resources for State 4.0 have long been available, but the digital office is still waiting in the queue," says Berg. "Many of the services available to date are still unnecessarily complicated; dealing with authorities via the Internet must be designed to be user-oriented, economical and sustainable. What we need are nationwide standards so that the digital wheel is not constantly being reinvented in 11,000 municipalities."



Majority calls for digital citizen participation
In addition, citizens also have concrete ideas about what life in a digital city could look like and would like to be more actively involved. Nine out of ten respondents (90 percent) want to be more involved in local decisions. The possibility of being able to point out problems in public spaces via a defect reporting system is particularly popular (73 percent).

Two thirds would also like to be able to suggest concrete improvements to improve the quality of life in their place of residence online (67 percent). Almost one in two (49 percent) would like to participate online in planning and decision-making processes in politics and administration. 41 percent would use the opportunity to submit proposals for the use of tax revenue in participatory budgets at the local level.

Four out of ten (40 percent) would cast their vote in elections online. And almost one in five (19 percent) would participate in online petitions. Berg: "The desire of citizens to participate is growing - and the easiest way is via the Internet. Municipalities should offer digital services across the board that facilitate civic participation and engagement."