Unexpected Shipping Costs

[robiulhasan]

It is interesting to note that many of these reasons correlate to the top reasons shoppers abandon their eCommerce carts.




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-> Return Policy Wasn't Acceptable



Click and Collect solves all of these issues with cart abandonment, and is a major reason retailers are investing in Click and Collect.

Increased Use and Importance in Holiday Season
Knowing how Click and Collect helps consumers, it is easy to see why demand and usage for the service increases during holiday seasons like Black Friday and Christmas.



Speed is crucial for last-minute shoppers. They need to take control of the timing. Many cannot afford to wait even a day for their deliveries to be made.



The store itself is packed, making it unpleasant to some consumers. WalMart famously focused on Click and Collect as a way to boost sales during the holiday season last year (2017).