Virtual agents are a digital interface for people to interact with information. Virtual agents most commonly appear through a chat-based user interface (UI) or phone support.
By using the most advanced artificial intelligence for conversation, virtual agents can simulate fluid and humanized dialogues.
Therefore, they are ideal for making routine calls and repetitive tasks carried out by active and receptive contact centers.
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Advantages of the virtual agent
A well-programmed virtual agent offers:
Zero delay for users (no more waiting for algeria whatsapp data the next available representative);
Quick on-demand access to information (without reading lots of web pages);
Fully automated negotiation, with sending of invoice and barcode
Confirmation of medical examinations and procedures.
For customer service, virtual agents can:
Answer any questions customers may have;
Provide links for consultations;
Get information from a customer about a purchasing issue.
Virtual agents give customers faster access to information because they don’t have to wait for an available representative.
The company also doesn't need to hire and maintain a large call center to handle people's requests.
You can already understand that we are talking here about a technology that will increasingly guide many of our daily activities, right?
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What is the difference between a virtual agent and a chatbot?
This may not be a simple answer.