English in customer service: master basic business vocabulary

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The customer service sector is one of the most important in terms of the number of workers, and it is a key part of commerce. However, to work in English in this sector, a good command of the language is required. That is why today we will teach you the essential vocabulary in English for customer service .


Free download: English in the Services Sector.


Types of customer service in English
Not all customer service is the same and varies depending on the service italy phone number list offer and has different names. Knowing what each term refers to will help you identify potential job opportunities and write your resume :

Over-the-phone customer service. This refers to customer service, which we commonly know as a call center.
Face-to-face customer service. In this case, the service is offered in person.
Product Sales Support. In this case, customer service is offered to resolve queries related to the products offered by the company and the products it sells.
Technical Support or Tech Support. This term refers to customer service that helps resolve technical issues related to products.


English Terms Related to Customer Service
Customer Service Representative or Customer Service Rep. is the term used to refer to those people who work in customer service.
Customer Service Training. Normally, when you start working in a company's customer service department, you receive training to learn about the procedures and services.
Customer Base. This term is used to refer to a company's set of customers.
Customer Loyalty. This is what every company seeks: for its customers to be loyal and buy their products , again and again. So that they don't go to the competition.