The Official Chime Mobile App: The "Help" or "Contact Us" section within your secure Chime app is the most reliable place to find the current customer service number. Ensure you have the legitimate Chime app downloaded from your device's official app store.
The Official Chime Website (chime.com): Look for the "Contact Us" or "Help" section. Always verify the website URL to ensure it's legitimate (check for https:// and the padlock icon).
The Back of Your Chime Debit Card or Credit Builder Card: The primary dataset customer service number is usually printed on the back of your card.
What a Legitimate Chime Agent WILL Ask For (for verification):
When you call a genuine "Chime phone number" and speak to an agent, they will always follow strict identity verification procedures to protect your account. This typically involves asking for:
Your date of birth.
The last four digits of your Social Security Number (SSN).
Answers to specific security questions you may have set up.
Details related to your Chime account or recent transactions (e.g., date of last direct deposit, amount of a recent purchase).
What a Legitimate Chime Agent WILL NOT Ask For (Especially if they call you):
This is a critical distinction that helps you identify potential scams. A legitimate Chime agent will never ask you for:
Your full Social Security Number (SSN) over the phone if they initiated the call to you.
Your full debit card or Credit Builder card number, including the CVV/security code on the back, or your PIN.
Your Chime login password.
Remote access to your computer or mobile device.
To purchase gift cards, send money via wire transfer, or use cryptocurrency to "resolve" an issue or "avoid arrest."