Detailed financial inquiries are often

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Scenario: A restaurant needs to quickly mark an item as temporarily out of stock, adjust pricing, or add a new daily special that isn't easily done through the portal.
Phone Role: While many menu updates can be done online, for urgent changes or complex modifications, calling can ensure immediate implementation, preventing customer orders for unavailable items.
Billing and Payment Discrepancies:

Scenario: A merchant has questions about their payout dataset statement, discrepancies in commissions, or issues with payment processing.
Phone Role: best handled verbally, where agents can access specific transaction data, clarify terms, and investigate potential errors, ensuring accurate and timely payouts.
Dasher-Related Issues:

Scenario: A Dasher hasn't arrived for an order, there's a problem with a Dasher's conduct, or they need to provide additional instructions for a Dasher.
Phone Role: Merchants can contact support to get an update on Dasher arrival, report issues, or communicate important delivery details, facilitating a smooth handoff.
Partnership Inquiries / Operational Guidance:

Scenario: A merchant has questions about optimizing their DoorDash presence, understanding new features, or discussing their overall partnership terms.
Phone Role: This line allows for more in-depth discussions about leveraging the DoorDash platform to maximize business growth and efficiency.
Tips for Merchants Calling Support:

Have Your Merchant ID Ready: This is essential for agents to quickly access your business account.
Be Specific: Clearly explain the order number, item, or technical issue.
Understand Urgency: For immediate order impacts, prioritize phone calls over other channels.
Utilize the Merchant Portal: For non-urgent updates and analytics, the online portal is a powerful self-service tool.