Suspected Phishing Scams or Impersonation Attempts

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Viewing history you don't recognize: Discovering movies or shows in your viewing history that you or your authorized users didn't watch.
New profiles created: Finding new user profiles on your account that you didn't create.
Account changes you didn't make: Password changes, email updates, or plan changes that you didn't initiate.
Impact: These are strong indicators that your account has been compromised. A phone call allows you to report this immediately and request that all active sessions be logged out and your password reset.
Unauthorized Charges on Your Payment Method:

Netflix charges you don't recognize: If you see a Netflix dataset charge on your credit card or bank statement, but you don't have an active subscription, or the amount is incorrect, this could be fraudulent.
Impact: A phone call allows a Netflix agent to investigate the charge, determine if it's legitimate or fraudulent, and assist with blocking the rogue account or initiating a refund.



Suspicious emails/messages: If you receive emails or messages claiming to be from Netflix that ask for personal information, payment details, or link to suspicious websites. While you should never click these links, if you have clicked or provided information, calling Netflix can help them advise you on next steps and how to secure your account.
Impact: Direct advice on how to protect yourself and whether your account needs to be immediately secured.
Account Lockouts or Inability to Reset Password (when online methods fail):

If you're completely locked out of your account, and the standard "Forgot Password" or email recovery methods aren't working, it could indicate a more serious underlying issue or a compromise.
Impact: A phone agent can perform more rigorous identity verification to help you regain access, potentially flagging any suspicious activity that led to the lockout.
Why Phone is Crucial for Security Issues: