Sales CRM ( Customer Relationship Management) is a strategic tool that centralizes information and interactions with customers. In this way, it simplifies relationship management and organizes the customer journey .
Its basic functions include automating sales india mobile database managing leads, tasks and reports . Therefore, in addition to the sales area, CRM is useful for marketing teams, customer service and even leadership.
Types of CRM: Cloud and On-Premise
CRM can be hosted in the cloud or locally. In this case, the cloud tool is an important development, as it delivers important benefits, such as :
Flexibility and mobility — your sales team can check data whenever they need, wherever they are;
Collaboration — multiple professionals can work and collaborate at the same time;
Security — data is stored on trusted servers.
What is Sales CRM?
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