Do you already know what a chatbot is? Now discover the benefits

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Some advantages are clear, for example, if your company has a large customer service department. Just imagine the efficiency and savings that chatbots can provide in repetitive but necessary tasks within your organization.

Think about the first contact with customers or leads. The use of chatbots can guide them more appropriately, acting as a filter and malta mobile database them to the appropriate departments. This can reduce execution time and improve the operation process. These are the so-called leadbots – systems that anticipate the first contact with customers through a chat window on your current website or even in messaging applications.

Additionally, chatbots bring flexibility to processes because the systems can be built to respond via voice or text in the users’ native language. You can also embed custom chatbots into your company’s workflow to engage your employees.