What is a customer journey? Explaining the benefits and how to create a map

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Customer journeys are gaining attention as a method for gaining a deeper understanding of potential customers and then developing appropriate sales. "Journey" means travel, and the idea is to organize the process that potential customers go through to make a final purchase in a way that is similar to a journey, and use this information to develop an effective sales promotion strategy.

Marketing exists to understand customers, but the key to a greece whatsapp number data customer journey is to understand customers more deeply by highlighting not just the beginning and end, but also the process along the way.

So, this time we will explain what a customer journey is, the benefits of creating one, and how to easily create one.

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Table of Contents [ Hide ]

1What is the customer journey?
2What are the benefits of creating a customer journey?
3How to create a customer journey map
4. Points to note when creating a customer journey map
5
6
7 Summary
What is the Customer Journey?

A customer is a consumer, and a journey is a trip. In other words, a customer journey is a way to visualize the process that a consumer goes through to purchase a product or service, and to gain a deeper understanding of when a potential customer becomes interested and moves towards purchasing.

In English-speaking countries, the customer journey is sometimes referred to as a "user experience map." It means a map of the user's experience, but just like the customer journey, it is exactly the same in that it visualizes what a user (customer) feels, thinks, and moves toward purchasing.