Every fourth company in Germany uses chatbots

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hat are your business hours? How can I order a product? And what are the deadlines for cancellations? More than one in four companies in Germany (27 percent) now answer such inquiries from customers and business partners via chatbot . A further 13 percent are planning to use these small programs that can answer simple questions and even learn constantly and independently. This is the result of a survey of 1,104 companies from all sectors with 20 or more employees in Germany, which was carried out on behalf of the digital association Bitkom.

The study is representative of the economy as indonesia gambling data a whole. "As processes become more digital, the use of chatbots will continue to expand. New technical possibilities are developing automated communication with customers, thus enabling greater efficiency for the company. Such automations provide significant cost advantages and additional service improvements," says Nils Britze, Head of Digital Business Processes at the digital association Bitkom.

At the same time, the automation of office and administrative processes is also progressing in other areas: 22 percent of companies have already automated individual work steps, such as the recognition of incoming documents and information. A further 26 percent are planning to do so. " Automation offers considerable efficiency potential in the digital office. Not least, the shortage of skilled workers is an important driver for having tedious routine tasks carried out by technical solutions," emphasizes Britze.

The automation of business processes is also a key topic at the Digital Office Conference, which begins today. On November 12 and 13, 2020, more than 500 participants will discuss not only this, but also human-machine interaction and the value creation potential of the digital office.