Disadvantages of using AI chatbots

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Although there are numerous advantages to using this software, we will list a few disadvantages below:

1. Inability to improvise
Although chatbots use a large database to provide appropriate answers, sometimes this is not satisfactory enough.

They lack context awareness, which can guatemala mobile database sometimes be frustrating for users and can reduce their desire to communicate further.

If there is a misunderstanding between the user and the chatbot, the conversation can be repeated cyclically, which leads to neither conversion nor increased sales.

Responses are limited, which can be a problemcustomer supportthat should be reliable.

2. Lack of emotions
Some people prefer human-to-human contact. Although chatbots understand our language, human emotions are a little more complicated to convey.

They are designed to follow a specific path based on the conversation, but sometimes something unexpected can happen and the chatbot may not be able to follow the flow of the communication.

For certain segments, a human agent will be a better option. According to Forbes,86% of consumers prefer people to chatbots.

People want to feel connected, and that is still easiest to achieve through direct, live communication with an agent.