In this productivity analysis, nMonitor brings a very useful new feature, which is the step-by-step analysis of conversion, whether it is obtaining collection promises or converting sales.
In a dialer or voice robot operation, each step is important to analyze. Often, when there is a drop in the volume of promises from the smart URA, it is not easy to know where the problem is.
With the nMonitor management interface this information will jump off the screen for you. See…
You will be able to compare campaign by campaign on a single screen, observing whether today's indicators were much better, similar or worse than yesterday, or than a specific analysis period that you select.
In a line of reasoning, following what happens in the operation, it will be possible to check, for example, the number of calls dialed, answered, forwarded to operators, the CPCs and the promises…
It is possible to perform a step-by-step analysis to identify the offender. If there was a drop in dialing or service calls, or in CPCs… This way, the improvement action will be surgical, at the point where it really needs to be addressed. Without wasting time analyzing other criteria that are not actually affecting the results.
“We can also manage human PAs, because when the operator cayman islands whatsapp data answers the call, they inform us whether the call went to the ATM, for example. So, we can also have these measurements within these conversion indicators,” adds the customer service manager at Tactium;
nMonitor and visualization of telephony bottlenecks
Knowing how your telephone system is doing is often the difference between excellent and poor operational performance.
nMonitor also offers the possibility of comparing campaign by campaign on a single screen whether calls were completed, had failures, were made to the wrong phone number, checking whether this is better or worse than a defined period (the previous day, for example).
This makes it easy to answer questions like “My mailing list is the same, yesterday it performed well but today it is not performing well.” It will be very clear when this is caused by telephone problems or even situations where the mailing list is already at a very high SPIN (i.e., it has already been worked on many times) leaving only telephones that do not complete.
Until then, the tool did not provide the option of cross-referencing operating information with the previous day – that is, there was no history – therefore, the possibility of critical analysis was lower;
Mailing
An important new feature of nMonitor, which is set to revolutionize operations, will be implemented by the end of the year: the mailing strategy option .
Before going into detail about this new feature, it is important to explain that nMonitor is divided into four parts: monitoring, reports, registrations and mailings. The current release of nMonitor currently covers the first three. Mailings will be implemented in the next phase.