Relationship between sales and billing departments
Posted: Wed Jan 22, 2025 10:51 am
Sales and collections departments can and should play a central role in a sales strategy, as their actions ensure profitability. On the other hand, there is still a misunderstanding among some sales professionals, who consider collections specialists as “competitors”.
To clarify this issue, Global called its sales manager, Luciano Souza, to china phone number list a new and sensible view on the subject. Let's see what he has to say?
Why value sales and billing departments?
The collections department should be considered a continuation of the sales department. Some companies are so departmentalized — or have a vertical hierarchy — that each department sees the others as adversaries.
In most companies, the sales and collections departments end up working separately from each other. They usually set their goals without alignment and even in an antagonistic manner.
For the sake of planning segmentation, they forget the role that each one plays within a continuous process. None is more important than the other.
Therefore, management needs to be alert and act quickly, because when the two departments start to have disagreements, the company as a whole is the one that loses.
To clarify this issue, Global called its sales manager, Luciano Souza, to china phone number list a new and sensible view on the subject. Let's see what he has to say?
Why value sales and billing departments?
The collections department should be considered a continuation of the sales department. Some companies are so departmentalized — or have a vertical hierarchy — that each department sees the others as adversaries.
In most companies, the sales and collections departments end up working separately from each other. They usually set their goals without alignment and even in an antagonistic manner.
For the sake of planning segmentation, they forget the role that each one plays within a continuous process. None is more important than the other.
Therefore, management needs to be alert and act quickly, because when the two departments start to have disagreements, the company as a whole is the one that loses.