How important is Customer Success?
Posted: Wed Jan 22, 2025 10:35 am
In our introduction, we gave some clues as to what exactly a Customer Success does. But to make it clearer, a CS is a professional assigned to take care of the customer.
But not just any consumer. Generally, the company's actions are much more focused on acquiring new consumers. And, to expand this service, Customer Success is the one who will take care of what has already been acquired, that is, the buyer who already has your product or service.
In this context, the CS is responsible for helping the customer obtain the result armenia phone number list are looking for when making a purchase. Let's suppose that your company has an organization app. In this case, the CS is the one who will help the consumer not only know how to use the app, but also achieve success in using it.
It is interesting to know that this is a job that requires planning, it is not just having someone use your product. The company really develops a journey so that the consumer is satisfied. It is working with the buyer so that their intention becomes real.
But not just any consumer. Generally, the company's actions are much more focused on acquiring new consumers. And, to expand this service, Customer Success is the one who will take care of what has already been acquired, that is, the buyer who already has your product or service.
In this context, the CS is responsible for helping the customer obtain the result armenia phone number list are looking for when making a purchase. Let's suppose that your company has an organization app. In this case, the CS is the one who will help the consumer not only know how to use the app, but also achieve success in using it.
It is interesting to know that this is a job that requires planning, it is not just having someone use your product. The company really develops a journey so that the consumer is satisfied. It is working with the buyer so that their intention becomes real.