Set up SLA to stay on top of customer conversations

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#6. Kayako Messenger
Kayako is a premium help desk solution that works as a live chat support system. You can set up a shared inbox with Kayako and provide customer support via email, Twitter, Facebook live chat, and other social media channels. With built-in capabilities, your support teams can handle queries from any channel.

Customers can start a discussion at any iceland phone number list time, even if your staff is unavailable, because you leverage its integrated live chat system. Even if your customers are offline, your customer support team can send them a message. This way, your customers can continue the discussion when they return to your website, saving them from repeating themselves.

Main features

E-commerce support
Manage multiple inboxes
mobile friendly
Poor integration
Advanced ticket workflows, rules, and automation
Prices

Kayako has three price plans; Inbox for $15, Growth for $30 and Scale for $60.

#7. JS Help Desk
JS Help Desk is a WordPress ticketing system that is easy to install and free to use. Your customer service will work easier and more efficiently with the unique capabilities of this plugin. This plugin allows your website users and visitors to submit a support ticket from the front end of your website.