Built-in GIF and sticker library

[phonenumber]

3. Messenger
Monthly active users: 1.3 billion

Key benefits:

Integrated with Facebook
Automated replies and chatbots
Video chat
Messenger is Meta’s most-used feature. Originally launched in 2011, the hong kong b2b leads app is separate from the Facebook platform, but still integrated in the user interface. Well-known around the world, Messenger is the right app for brands trying to reach a wide variety of people.

When using Messenger for business, you can create automatic replies and set up chatbots to answer frequently asked questions. This is useful for brands who receive a high volume of incoming messages.

Like Instagram, the app offers a built-in GIF and sticker gallery so you can infuse personality and playfulness into your live-chat, too. If your customer care cases go beyond chat, Messenger also provides video call capabilities.

4. TikTok direct messages
TikTok monthly active users: 1 billion

Key benefits:

Integrated with TikTok
Custom auto-replies
Like Instagram, TikTok messaging is integrated in the app. With 1 billion monthly active users and growing, the potential for reaching people increases everyday. But TikTok messaging is unique. To send a message, the recipient must accept your message request—even if they’re a brand.

To send other users a message on TikTok, they must accept your follow request. Even brands, like Nuuly.
For some consumers, this feature adds a roadblock on their customer journey. But this extra step also prevents your inbox from overflowing—which makes it easier to prioritize ongoing conversations with brand advocates, influential creators and high priority customers.