Company X. "Efficient Enterprise"
Posted: Wed Jan 22, 2025 5:32 am
Business efficiency
The client of this manager arrives at the warehouse to pick up his goods. But the workers simply cannot find one of the items. An experienced storekeeper, who knows his way around the premises well, has gone on vacation. The employees on site have been combing all the buildings, open and closed, for several hours, but all to no avail. The last time the goods were requested was at least a month ago, no one knows where they are. There is no need to look for another item, everyone knows where it is, but now it is simply not there. Because from the time the manager checked the availability until the time the client arrived to pick up the goods, it had already been sent to someone. The loader is waiting for the client, time is passing, there is no result.
It is impossible to transfer teacher database the goods according to the invoice that the accounting department has already prepared, since the client has not received both items. The warehouse workers make up a new one on the fly and then transfer it to the accounting department. But one irrelevant piece of paper gets lost, since no one immediately put it with the documents of a specific client. All this time, the consumer is waiting for the manager to correctly complete the documents, who demands them from the accounting department. Its specialists are sure that it was not they who lost the new invoice, and the warehouse did not transfer anything to them. There are no leads, no one is to blame. The director, who has dealt with this more than once, has to be involved in resolving the issue.
It takes about a week to figure out what's going on and listen to all the versions from the manager, the accounting department and the dissatisfied client. Finally, after another two or three days, the situation is resolved, the client's documents are redone, and perhaps even the missing items are shipped. But the quality of service is unlikely to satisfy him. Thus, the company lost a potential regular customer and damaged its business reputation.
In addition, the manager, whose work had turned into constant "pushing" of colleagues, reminders and showdowns, wrote a letter of resignation. He went to work for a competing company. He took the client base with him. It was stored in Excel format on his computer. In fact, the company lost a significant part of its income.
The client of this manager arrives at the warehouse to pick up his goods. But the workers simply cannot find one of the items. An experienced storekeeper, who knows his way around the premises well, has gone on vacation. The employees on site have been combing all the buildings, open and closed, for several hours, but all to no avail. The last time the goods were requested was at least a month ago, no one knows where they are. There is no need to look for another item, everyone knows where it is, but now it is simply not there. Because from the time the manager checked the availability until the time the client arrived to pick up the goods, it had already been sent to someone. The loader is waiting for the client, time is passing, there is no result.
It is impossible to transfer teacher database the goods according to the invoice that the accounting department has already prepared, since the client has not received both items. The warehouse workers make up a new one on the fly and then transfer it to the accounting department. But one irrelevant piece of paper gets lost, since no one immediately put it with the documents of a specific client. All this time, the consumer is waiting for the manager to correctly complete the documents, who demands them from the accounting department. Its specialists are sure that it was not they who lost the new invoice, and the warehouse did not transfer anything to them. There are no leads, no one is to blame. The director, who has dealt with this more than once, has to be involved in resolving the issue.
It takes about a week to figure out what's going on and listen to all the versions from the manager, the accounting department and the dissatisfied client. Finally, after another two or three days, the situation is resolved, the client's documents are redone, and perhaps even the missing items are shipped. But the quality of service is unlikely to satisfy him. Thus, the company lost a potential regular customer and damaged its business reputation.
In addition, the manager, whose work had turned into constant "pushing" of colleagues, reminders and showdowns, wrote a letter of resignation. He went to work for a competing company. He took the client base with him. It was stored in Excel format on his computer. In fact, the company lost a significant part of its income.