Address customers by name and take into account their

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previous requests. A personalized approach helps establish a closer connection.
7. Using chatbots
Develop a chatbot to automate interactions. It can answer frequently asked questions, take orders, and even conduct surveys.
8. Regular content updates
Publish relevant information bulk sms portugal about your products and services. This can be both text and media content. Maintain customer interest.
9. Develop a content marketing strategy
Create content that will be interesting to your target audience. This could be articles, videos, or infographics related to your products or services.
10. Prompt response to requests
Try to respond to customer messages as quickly as possible. Waiting too long can negatively affect their impression of your business.
11. Conducting promotions and sales
Inform customers about current promotions and special offers via messengers. This stimulates purchases and increases loyalty.
12. Conducting surveys
Use messengers to conduct surveys among customers. This will help you understand their preferences and improve the quality of service.
13. Continuous analysis of results
Regularly analyze the effectiveness of your actions. Study which messages and offers resonate more with customers.
14. Integration with CRM systems
Connect messengers with your CRM system. This will simplify the process of client management and make communication more efficient.
15. Customer segmentation