Tokyu Line app that customers use be used for operations?
Posted: Mon Jan 20, 2025 7:02 am
Analysis of usage of "Eki-Shi-Vision," which displays the congestion level at ticket gates in real time, revealed that the system is needed depending on the situation, such as high utilization rates on days when train services are disrupted. The system's congestion trend values by time gcash database period have also been evaluated as useful as an internal tool.
--Instead of a dedicated system, will the same
The Tokyu Line app has become an in-house infrastructure, with train crew, station supervisors, and staff all checking the app on their iPads and announcing delays. Trends in congestion levels are visualized, and the headquarters team that decides on staff deployment also uses this information to make decisions. By responding while checking the same information as our customers, we feel we are able to provide even better service to our customers.
--The Tokyu Line app is a great help. We are very happy about it.
Of course, there are some issues, or rather areas that I personally need to be careful about. I believe that the key to an information distribution app is to keep the information and UI/UX up to date, so I would like to be more proactive in not being satisfied with the status quo, making small updates that address specific needs, etc.
Also, although a lot of new information is generated every day from various departments, there is currently no organization to consolidate it, so I would like to create a system that can absorb information more smoothly and convey it correctly to customers.
--Not only have you had a long-standing relationship with us, but you also actively introduce iRidge to other railway operators. Could you tell us again what it is about iRidge that you appreciate so much?
I feel that they see things from the same perspective as our customers, as a railway operator.
In addition, the system aspects are explained to us in an easy-to-understand manner, which gives us the opportunity to think, "If we provide this information, perhaps we can achieve this," and it really feels like we are working together as a team.
iRidge Iino: Katakai-san is quick to understand things and grasps things properly, so when we give him information from our side, he comes up with a lot of new measures and renovation proposals based on that, so we would like to share more and more information with him.
"Beloved" for our broad perspective and flexibility in understanding problems and needs
--Finally, please tell us about your future prospects. Also, what do you think is necessary and important to be loved by your customers?
If you just want to know about train operation information, there are other options such as social media, web searches, and transfer guide apps, but we want to strengthen what the Tokyu Line app can do for you. As with the "Guccio Coupon" feature, I think the Tokyu Line app is the only one that provides such detailed information on congestion visualization. We'd like to see more of these features.
--Instead of a dedicated system, will the same
The Tokyu Line app has become an in-house infrastructure, with train crew, station supervisors, and staff all checking the app on their iPads and announcing delays. Trends in congestion levels are visualized, and the headquarters team that decides on staff deployment also uses this information to make decisions. By responding while checking the same information as our customers, we feel we are able to provide even better service to our customers.
--The Tokyu Line app is a great help. We are very happy about it.
Of course, there are some issues, or rather areas that I personally need to be careful about. I believe that the key to an information distribution app is to keep the information and UI/UX up to date, so I would like to be more proactive in not being satisfied with the status quo, making small updates that address specific needs, etc.
Also, although a lot of new information is generated every day from various departments, there is currently no organization to consolidate it, so I would like to create a system that can absorb information more smoothly and convey it correctly to customers.
--Not only have you had a long-standing relationship with us, but you also actively introduce iRidge to other railway operators. Could you tell us again what it is about iRidge that you appreciate so much?
I feel that they see things from the same perspective as our customers, as a railway operator.
In addition, the system aspects are explained to us in an easy-to-understand manner, which gives us the opportunity to think, "If we provide this information, perhaps we can achieve this," and it really feels like we are working together as a team.
iRidge Iino: Katakai-san is quick to understand things and grasps things properly, so when we give him information from our side, he comes up with a lot of new measures and renovation proposals based on that, so we would like to share more and more information with him.
"Beloved" for our broad perspective and flexibility in understanding problems and needs
--Finally, please tell us about your future prospects. Also, what do you think is necessary and important to be loved by your customers?
If you just want to know about train operation information, there are other options such as social media, web searches, and transfer guide apps, but we want to strengthen what the Tokyu Line app can do for you. As with the "Guccio Coupon" feature, I think the Tokyu Line app is the only one that provides such detailed information on congestion visualization. We'd like to see more of these features.