KAIBEAUTY’s LINE audience promotion strategy
Posted: Sun Jan 19, 2025 10:49 am
Are there any differences among guests from different messaging channels?
They said that the messages from real-time customer service on the official website are mostly about pre-sales service, asking questions about products, sales channels, etc., while the conversations on LINE and Messenger are mainly about post-transaction after-sales service .
Being able to have the opportunity to talk to customers before they place an order can not only solve problems and increase the chance of customers buying, but also increase the chance of customers buying oman email list suitable products. A good shopping experience coupled with a good product experience is more likely to make customers Keep repurchasing.
What will KAIBEAUTY do when he wants to promote LINE to the audience?
Collecting tags is the basis for precise targeting
For customers on the website, in addition to using on-site messages to guide shopping, Omnichat can also assist e-commerce companies to silently label customers.
One of the tags that KAIBEAUTY usually collects is "product preference". For example, when a customer has viewed the product page for brushes more than twice, the label "Brush" will be attached; when a customer stays on the product page for mascara and eyeliner for a certain period of time, the corresponding product label will be attached.
They said that the messages from real-time customer service on the official website are mostly about pre-sales service, asking questions about products, sales channels, etc., while the conversations on LINE and Messenger are mainly about post-transaction after-sales service .
Being able to have the opportunity to talk to customers before they place an order can not only solve problems and increase the chance of customers buying, but also increase the chance of customers buying oman email list suitable products. A good shopping experience coupled with a good product experience is more likely to make customers Keep repurchasing.
What will KAIBEAUTY do when he wants to promote LINE to the audience?
Collecting tags is the basis for precise targeting
For customers on the website, in addition to using on-site messages to guide shopping, Omnichat can also assist e-commerce companies to silently label customers.
One of the tags that KAIBEAUTY usually collects is "product preference". For example, when a customer has viewed the product page for brushes more than twice, the label "Brush" will be attached; when a customer stays on the product page for mascara and eyeliner for a certain period of time, the corresponding product label will be attached.