Three agents with different papers in hand
Zendesk was founded on the belief that CX could be better, bringing a simple, easy-to-use solution to the legacy world of expensive call center technology. Nearly two decades later, we’re here to revolutionize the industry once again—this time with AI.
Within a few years, 100 percent of service interactions will involve AI. With the right AI, those interactions will translate into higher-quality service for everyone involved—not just vietnam whatsapp number customers, but agents, administrators, managers, and even executives. Zendesk AI is the world’s most comprehensive service solution for the AI era, and it’s the only AI solution built specifically for human connection.
That’s why today we’re announcing a new wave of innovations that will change the way you manage your service operations and help you transform the way you run your business. Our new Agent Copilot and AI Agents will enhance and expand your team, helping you deliver world-class service with every interaction.
We’re also introducing Zendesk Workforce Engagement Management (WEM), with workforce management (WFM) and quality assurance (QA) capabilities that let you measure the success of every interaction across all your channels. Zendesk Workforce Management and QA provide valuable real-time insights that help you optimize operations on the fly and get ahead of complex planning issues. With deeper insights into customers, products, and business processes, Zendesk AI can drive business outcomes you never thought possible.