2018 was the year of the great race for Artificial Intelligence (AI) in the business sector – and beyond – with an exponential increase in dedicated platforms, tools and applications that progressively entered companies and homes around the world.According to data from the Artificial Intelligence Observatory of the School of Management of the Milan Polytechnic, 56% of Italian companies have already launched projects involving Artificial Intelligence . Of these, 35% involve Intelligent Data Processing—with solutions that use AI algorithms to obtain information and initiate specific, contextual actions based on it—and 25% involve Virtual Assistants or Chatbots (25%). Nuance Communications, Inc. —a leading provider of voice and imaging solutions—has taken stock of the evolution and pervasiveness of Artificial Intelligence (AI) over the past year to outline the main trends that will characterize the beginning of 2019.
In 2019, enterprise bots will become smart virtual assistants.
There's a big difference between a bot that can plan buy bulk sms service a trip or order pizza and a virtual assistant that can answer a complex question or handle a problem that can only be solved with a two-way dialogue—for example, "What's the best investment for my parents?" 2019 will see a paradigm shift: from bots with limited and frustrating conversational capabilities to intelligent virtual assistants that leverage enterprise-level AI to support meaningful and contextual conversations. 2019 will therefore see a growing use of smart virtual assistants capable of fully managing end users' lives, as well as predicting their behaviors and habits to better support them.