A confirmation will be sent to the specified email. Create an integration trigger To do this, in the tab of the same name, you need to create a new trigger by selecting "PBX: Incoming call completion" or "PBX: Outgoing call completion". You can activate both options one by one. Select the action that will be performed when the trigger is launched. In our case, this is “Email: Send email”. Go to the settings windowFill in the required fields: message text with variables, letter title. Check the appropriate checkboxes if you need to send a conversation recording or transcription of the recording. Once the trigger is created, you can start testing the functionality. What does the call data contain? The content of the email depends on the variables selected in the last step of the setup.
Variables can also be inserted into the laos telegram data email header. is the number from which the missed call was received; Operator number - the number you called; Personal account number is the account to which the operator number is linked; Virtual PBX number; Event creation time; Call duration after answer; Transcription text and others. What are the benefits of sending a call to email for business? Sending call information via email can greatly improve communication management and increase company efficiency. Promptness of notifications Real-time call information allows employees to respond to important calls and requests immediately. This is especially important for sales and support departments, where timely response can impact customer satisfaction and conversion. Monitoring and reporting Managers can use email notifications to monitor employee activity and control incoming calls with specific parameters.
This helps to identify problems in a timely manner and take action to resolve them. Mobility support For employees who work remotely or travel frequently, receiving call information via email ensures constant access to important information, regardless of their location. This helps maintain a high level of communication and coordination within the team. Customization to the needs of employees Sending data can be configured to only occur when certain events occur or to specific extensions. This allows you to receive only the truly important and relevant information without overloading the employee's inbox. Conclusion The "Send Calls to Email" solution makes call information available in a convenient format, speeds up response to calls with important parameters and contributes to better customer service.