Pros of Missive:
Posted: Sun Apr 20, 2025 10:00 am
Limited Integrations: Compared to other options on this list, Gmelius offers a smaller range of third-party integrations.
Pricing: Gmelius starts at $10 per user per month and goes up to $36 per user per month. There is a 7-day free trial. Upgrading to a higher plan unlocks perks like a 12-month reporting window, unlimited tasks and contacts, and setting work hours.
Why we chose Gmelius: The familiar Gmail-like interface makes Gmelius easy to use. Additionally, the extensive automation capabilities and collaboration tools can help further manage your workload.
6. Freshdesk
Freshdesk's shared inbox solution
Just like HelpDesk, Freshdesk turns messages from email, website chat, and more into tickets your team can handle.
As soon as a new ticket comes in, Freshdesk Ticket Dispatch can automatically send it to the most appropriate team member based on your rules. This way, customers quickly get help from the right person.
If you upgrade to a higher-level plan, you can use the AI assistant Freddy to further assist your team. It can slovenia telemarketing data summarize customer messages, suggest how to rephrase things to make them sound better, and even help analyze trends in conversations.
Pros of Freshdesk:
Easy-to-use stats dashboard: See all ongoing conversations at a glance, including those waiting for a response from customers, those waiting for your team, and those already resolved.
Organized Inbox: Create custom fields, statuses, and views to keep tickets organized and easy for your team to find.
Auto Escalation: Set rules to automatically escalate a ticket. For example, if a customer hasn't responded to a payment issue, you can assign the ticket to someone more capable of handling the situation.
Pricing: Gmelius starts at $10 per user per month and goes up to $36 per user per month. There is a 7-day free trial. Upgrading to a higher plan unlocks perks like a 12-month reporting window, unlimited tasks and contacts, and setting work hours.
Why we chose Gmelius: The familiar Gmail-like interface makes Gmelius easy to use. Additionally, the extensive automation capabilities and collaboration tools can help further manage your workload.
6. Freshdesk
Freshdesk's shared inbox solution
Just like HelpDesk, Freshdesk turns messages from email, website chat, and more into tickets your team can handle.
As soon as a new ticket comes in, Freshdesk Ticket Dispatch can automatically send it to the most appropriate team member based on your rules. This way, customers quickly get help from the right person.
If you upgrade to a higher-level plan, you can use the AI assistant Freddy to further assist your team. It can slovenia telemarketing data summarize customer messages, suggest how to rephrase things to make them sound better, and even help analyze trends in conversations.
Pros of Freshdesk:
Easy-to-use stats dashboard: See all ongoing conversations at a glance, including those waiting for a response from customers, those waiting for your team, and those already resolved.
Organized Inbox: Create custom fields, statuses, and views to keep tickets organized and easy for your team to find.
Auto Escalation: Set rules to automatically escalate a ticket. For example, if a customer hasn't responded to a payment issue, you can assign the ticket to someone more capable of handling the situation.