How to Increase Conversion Using Online Consultant
Posted: Thu Dec 26, 2024 3:49 am
Therefore, if you are still in doubt whether it is worth installing an online consultant on your site, pay attention to the following.
Powerful analytics
The best live chat software includes analytics that let you israel phone numbers know what pages customers have visited, where they came from, and how long they stayed there. Using this data, an agent can track potential customers in real time and initiate a chat session on their own.
For example, Sam's Furniture uses an online consultant that takes all of this into account and determines whether to initiate communication with a particular user.
When choosing furniture for their home, the customer considers several offers, not just one company. They compare prices and models, so they can visit one site several times to finally buy in a Sam's Furniture retail store.
By placing a small chat window for customers who have any questions, sales managers can quickly answer them and easily close the deal. Installing an online consultant on the Sam's furniture website brought the company about $50,000 in regular monthly sales.
Increase in average order amount
Virgin Airlines doesn't use chat to sell tickets, but it does use it to sell merchandise.
People who buy tickets online have already made their decision, so they do not need convincing. But they can be sold something additionally through an online consultant after they fill out the order form. Thus, the order amount of buyers who used the online consultant is approximately 15% higher than those who did not use it.
In addition, users who participated in the chat had a 3.5x higher conversion rate than others. According to Virgin, an online consultant is significantly cheaper than email and phone calls. One online agent can do the work that would require 15 specialists engaged in emails and calls!
An online consultant should not be limited to answering questions. It can also be used to sell related products and increase conversion.
Smart Page Tracking
Blue Soda Promo uses Bold Chat. With an average order of $700, their customers want all their questions answered before they buy.
Depending on which page of the site the client visited and how much time he spent on it, support service operators offer to start a chat to understand whether the user has any questions. As a result, approximately 60% of negotiations in the online consultant end in a sale.
Powerful analytics
The best live chat software includes analytics that let you israel phone numbers know what pages customers have visited, where they came from, and how long they stayed there. Using this data, an agent can track potential customers in real time and initiate a chat session on their own.
For example, Sam's Furniture uses an online consultant that takes all of this into account and determines whether to initiate communication with a particular user.
When choosing furniture for their home, the customer considers several offers, not just one company. They compare prices and models, so they can visit one site several times to finally buy in a Sam's Furniture retail store.
By placing a small chat window for customers who have any questions, sales managers can quickly answer them and easily close the deal. Installing an online consultant on the Sam's furniture website brought the company about $50,000 in regular monthly sales.
Increase in average order amount
Virgin Airlines doesn't use chat to sell tickets, but it does use it to sell merchandise.
People who buy tickets online have already made their decision, so they do not need convincing. But they can be sold something additionally through an online consultant after they fill out the order form. Thus, the order amount of buyers who used the online consultant is approximately 15% higher than those who did not use it.
In addition, users who participated in the chat had a 3.5x higher conversion rate than others. According to Virgin, an online consultant is significantly cheaper than email and phone calls. One online agent can do the work that would require 15 specialists engaged in emails and calls!
An online consultant should not be limited to answering questions. It can also be used to sell related products and increase conversion.
Smart Page Tracking
Blue Soda Promo uses Bold Chat. With an average order of $700, their customers want all their questions answered before they buy.
Depending on which page of the site the client visited and how much time he spent on it, support service operators offer to start a chat to understand whether the user has any questions. As a result, approximately 60% of negotiations in the online consultant end in a sale.