Tips for Holiday in Customer Care

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“Communication is key.” We’ve heard it time and time again, but it’s iconic for a reason. Making sure all employees are on the same page is essential for smooth holiday operations. All departments should be aware of how other teams operate and how they will interact with each other. Employees need to know who they can rely on, and where to go in case of issues. Service agents knowing where they can direct customers, without having to ask, can save significant time and build trust.


Keeping customers and employees in sync can be tough, but integrating your support hungary mobile database channels lets everyone communicate on the same platform at the same time. No more redirecting from email to telephone, or transferring to another department, or worse — having to call a different number.

Be proactive
According to Freshdesk’s “The Complete Guide to Holiday Customer Service,” 69% of consumers globally have a clear preference for brands that offer proactive notifications and services.
Staying one step ahead of your customers will keep both you and them happy. Anticipating what issues customers will have, and the types of requests that will be coming in will help your employees be prepared for the holiday traffic. Creating automated messaging processes can streamline communications and get customers the help they need quickly.


Your veteran employees are an invaluable resource during busy holidays. They know how your teams communicate and your common issues. Encouraging them to be proactive and mentor seasonal employees can help create an environment of support for both customers and team members.


Proactivity doesn’t end when the conversation is over. Messaging gives you the ability to follow up with thank you notes, satisfaction surveys, personalized offers, and more. Keeping in touch with your customers could help with retention and encourage repeat business.