How to build trust in the online world?
Posted: Thu Feb 06, 2025 6:16 am
The presentations were insightful and educational. We trained our salespeople on how to give presentations, and in the process transformed them into thought leaders and “experts” worth listening to. They were no longer “salespeople to avoid.” If a client bought into the premise of the presentation, they might come to us for help implementing the network, and the top software layer for communication and collaboration.
One of the most interesting megatrends happening today is the shift from face-to-face business interactions to online. This online self-service is great for customers because they can get the information they want, when they want it, without waiting on hold, salespeople, and annoying interactive voice response menus. It’s also great for suppliers because it’s much malaysia mobile database cheaper to let customers serve themselves online than it would be to do it in person.
The web also provides us with a host of powerful new tools to engage customers blogs, social media, videos, webinars, forums, chat, etc.. It also enables us to personalize the experience for each customer based on their interests.
The downside to this is that your customers are in charge of where they spend their time, and if you don’t quickly draw them in, they’ll leave your site. The key to this type of engagement is the same as the face-to-face sales situation I described above: building a trusting relationship.
One of the most interesting megatrends happening today is the shift from face-to-face business interactions to online. This online self-service is great for customers because they can get the information they want, when they want it, without waiting on hold, salespeople, and annoying interactive voice response menus. It’s also great for suppliers because it’s much malaysia mobile database cheaper to let customers serve themselves online than it would be to do it in person.
The web also provides us with a host of powerful new tools to engage customers blogs, social media, videos, webinars, forums, chat, etc.. It also enables us to personalize the experience for each customer based on their interests.
The downside to this is that your customers are in charge of where they spend their time, and if you don’t quickly draw them in, they’ll leave your site. The key to this type of engagement is the same as the face-to-face sales situation I described above: building a trusting relationship.