Offer discounts and promotions
Posted: Mon Dec 23, 2024 9:00 am
People love spending less or getting beneficial offers from businesses. Knowing how and when to offer them in a live chat session can be a valuable tool. One of the clearest examples is when you are trying to perform an abandoned cart or service recovery situation.
In other words, something went wrong on your company's part and you're trying to remedy the situation. While you don't want to seem like you're just wasting money on the situation, you can handle the lebanon phone number current concern and offer a discount or promotion just to understand how sorry you are.
For example, if there was a shipping delay that caused inconvenience to a customer, you could change the shipping priority and offer a 10% discount coupon for a later purchase.
Christmas sale offers
7. Upselling and cross-selling
Upselling and cross-selling successfully improve sales for obvious reasons. Doing so means customers will spend more money. The key to doing this correctly is to appeal to the customer's needs and show where there is value. You don't want to appear as though you are simply trying to make more money for the business, even if that is what you are trying to do.
Maybe you offer three services that a customer needs, but you only take one away and two come from other vendors. You could upsell by highlighting the fact that you offer all three services, manageability is easier when they are under one roof, and overall cost may be lower.
In other words, something went wrong on your company's part and you're trying to remedy the situation. While you don't want to seem like you're just wasting money on the situation, you can handle the lebanon phone number current concern and offer a discount or promotion just to understand how sorry you are.
For example, if there was a shipping delay that caused inconvenience to a customer, you could change the shipping priority and offer a 10% discount coupon for a later purchase.
Christmas sale offers
7. Upselling and cross-selling
Upselling and cross-selling successfully improve sales for obvious reasons. Doing so means customers will spend more money. The key to doing this correctly is to appeal to the customer's needs and show where there is value. You don't want to appear as though you are simply trying to make more money for the business, even if that is what you are trying to do.
Maybe you offer three services that a customer needs, but you only take one away and two come from other vendors. You could upsell by highlighting the fact that you offer all three services, manageability is easier when they are under one roof, and overall cost may be lower.