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Customer service performance
Social media feedback
We will delve into the values ​​that cover the entire customer journey, from acquisition and satisfaction to retention and support.

There are KPIs you need to understand because you kuwait mobile database will gain valuable insights into how your customers interact with your brand, identify areas for improvement, and ultimately build stronger, more profitable relationships.

Are you ready to unlock the secrets hidden in your customer data? Let's dive in!


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Customer satisfaction
Customer Satisfaction Score (CSAT): Measures customer satisfaction with a specific interaction (eg, post-service interaction survey).
Customer Effort Score (CES): Measures how easy it is for customers to complete a task or resolve a problem.
Customer acquisition.