Set realistic goals

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Nothing is worse for professional performance and for motivating a collections team than demanding from people what they cannot achieve within their limitations. A team of collections professionals is, above all, a sales team, that is, they work based on targets in accordance with commercial objectives .

Therefore, leadership that is truly motivating malaysia phone number list works based on objectives that are:

Coherent
If the average success rate is 20%, it would not make sense to set a rate of 9 successes for every 10 collection contacts.

Scheduleable
How many charges can be made within the 8 hours of a working day? Defining the use of time well is an important motivational factor.

Ambitious
Exaggerating when setting goals is a good thing, either way. While goals that are too difficult can take away motivation, goals that are too modest can end up discouraging.

Scalable
Equally important is to work with goals that can be consistently exceeded or that at least keep your collections team “appetite”. And if you reach your limit as a group, start working with individual goals that are tailored to your needs.