In addition to an approach that values respect for the debtor, following a collection script also increases the chances of success during a collection contact. This script is nothing more than a list of strategies and good practices to be followed when it is necessary to collect.
A collections script should include when it is necessary to make contact latvia phone number list by messages, when contact should be made by telephone and at what stage the customer's name will be passed on to credit protection services.
Other points that should be listed in a script with this function are the dates and times of collection. Calls at inappropriate times can irritate the customer and reduce the chance of a successful negotiation. Therefore, limit contact to business hours and always ask the person being called if that is the best time to talk about the subject — which is always a sensitive issue.
Follow a billing script
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