What are the steps of a collection rule?

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The stages and deadlines of a collections policy will vary according to the product and/or service, the strategies and the market in which the company operates. To achieve good results, it is important to build a structure in which the frequency and communication channels that will be used to communicate with the customer are established.

We have developed a complete collection rule script. It covers iran phone number list steps and can be adjusted according to the specificities of your business, including with regard to the relationship maintained with the customer. Check it out:

first stage (5 days before due date): sending an email to the customer as a reminder about the payment deadline;
second stage (due date): sending an email informing the customer that the title is due on that date;
third stage (in cases of delay, 3 days after the due date): sending an email to the customer informing that they did not identify the payment of the amount due on date x;
fourth stage (10 days late): sending an email informing that the amount remains outstanding;
fifth stage (15 days late): contact the customer by telephone to verify why the title was not paid and start negotiations for payment;
sixth stage (30 days late): protest of the title and forwarding of the matter to the specialized sector (legal department or outsourced collection company).