Understand the customer's reasons

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Even if all previous attempts to recover the debt with other strategies have failed, it is necessary to maintain empathy and put yourself in the debtor's shoes, to understand the reasons that led them to their current condition.

In this contact, be subtle so that, while talking to the consumer, you clarify the consequences of the outstanding debt, as well as what the updated amounts are and how long they have been overdue.

From there, as soon as possible, make a proposal with values ​​that are honduras phone number list with the client's situation, but that allow the debt issue to be resolved quickly, which is advantageous for both parties.

In any case, be open to hearing counteroffers as well. If it is significantly different from the original offer, the debt analysis may be forwarded to the finance department.

In any case, all contact must be based on respect and what is determined by law, otherwise the company will have to bear the costs arising from legal proceedings.

Structure and draft a proposal
The reasons for default are many and, in most cases, temporary. In any case, it is important for the company to have structured the way in which debt settlement proposals will be made.

Among the most common options are discounts on fines and interest or even new installments. Some companies, when they see that the chance of payment is reduced, offer aggressive discounts on the total amount of the debt.

It is worth emphasizing that the agreement only makes sense if it is also advantageous for the company. At the same time, it does not make sense to repeat the payment method that led the customer to default, right? That is why it is so important to be willing to negotiate a viable path for both sides.