Offer diverse trading opportunities

bitheerani319 · Post by **bitheerani319** » Wed Jan 22, 2025 9:33 am

Understanding that each customer is unique and that, therefore, approaches must focus on their differences is essential. In fact, a good tool that can help in this process is the analysis of the consumer's financial history.

This is where the main information will be, such as: what is the preferred payment method, whether there is a habit of paying before the due date and even whether the consumer is used to always paying their bills late.

With this data, management will be able to determine the best approach georgia phone number list even whether it is better to offer more than one payment method, different discounts or installment options.

Make payment easier
It is very important that the company offers a variety of payment methods so that the process is as easy as possible for the consumer. In this case, it is even interesting to guarantee advantages according to the level of immediacy of the transaction. For example, for bills and debit payments, the discount can be 10%.

Increasing the terms and decreasing the installment amounts is another way to encourage consumers. Remember that this is a negotiation, so it is essential to offer attractive proposals.

Plan collection actions
It is common to think that debt collection simply means contacting the customer and demanding that they pay their debt. However, although it is necessary to talk to the consumer, the debt collection process is a combination of several actions that aim to encourage the consumer, rather than force them. This is because it is a very delicate area, and it is necessary to know how to communicate in a humanized manner to avoid future problems.

In this sense, it is recommended that planning strategies be used. One of the main ones is the collection rule — a series of actions that aim to monitor and anticipate the customer's behavior in relation to paying their bills, determining the best tactics for each moment of collection. For example, scheduling in advance the sending of SMS warnings about the due date.