Numbering Plan Administration: Manages the allocation of area codes and prefixes under the NANP to ensure sufficient numbers are available.
Number Portability: Mandates that consumers have dataset the right to keep their phone number when switching providers (as discussed on Page 6).
Consumer Rights: Establishes codes of conduct and regulations to protect consumers from unfair practices (e.g., misleading advertising, unauthorized charges).
Wireless Code of Conduct: A crucial regulation that sets out consumer rights related to wireless services, including:
Caps on data overage charges.
The ability to cancel a contract after two years without an early cancellation fee (even if the contract is longer).
Plain language contracts.
Trial periods for new contracts.
National Do Not Call List (DNCL): Oversees the DNCL and enforces rules against unsolicited telemarketing calls.
Emergency Services (911): Ensures the proper functioning and availability of 911 emergency services across all phone lines.
Net Neutrality: Although a broader internet issue, the CRTC also ensures that internet service providers (which often bundle with phone services) treat all internet traffic equally.
Other Consumer Protection Measures:
Commissioner for Complaints for Telecom-Television Services (CCTS):
Purpose: The CCTS is an independent organization that mediates complaints between consumers and telecom/TV service providers. If you have a complaint with your provider (e.g., billing, service quality, contract issues) that you couldn't resolve directly with them, you can escalate it to the CCTS.
Process: The CCTS aims to facilitate a fair resolution, which can include refunds, credits, or service adjustments. Their decisions are binding on participating service providers.
Importance: Provides an important avenue for consumers to seek redress when direct negotiations with their provider fail.
Limits on charges for lost or stolen devices
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