In our society there is a belief that the job of a teleoperator is low-skilled and that anyone can do it regardless of their training. Neither of these statements is true and we will prove it in this post.
The work of teleoperators is of utmost importance within the company, since the company's objectives depend largely on them. If they carry out their task well, the set objectives will be met successfully and probably before the established deadline. If they do it poorly, the objectives will not be met, the deadlines will not be met and the company will most likely need to make additional expenses that will affect the annual profit.
We are not going to deny that almost anyone can start working as a teleoperator, but they will never perform their job well if they do not meet a few requirements and skills:
Fluent language
It is very important to have the gift of gab, to like talking and to know how to choose the right words so that our interlocutor feels comfortable and trusts us. If he notices that we hesitate, that we doubt or that he does not like the tone in which we speak, he will close up and we will be assured of a rejection of our proposal, whatever it may be.
Psychology
We must use a great deal of psychology over the telephone line, to know very quickly how to lead the person we are speaking to towards our objective. And little by little, we must convince him that he needs the product we are offering. We must create in the interlocutor the need to acquire the product we are offering, persuading him that he really needs it, and for this, psychology is fundamental. We must be very attentive to the tone in which he speaks to us, to his answers and to his silences in order to use them skillfully and direct them towards our final objective. Of course, we must be aware of when a sale is going to be impossible and know when to list of mexico cell phone numbers cut the call politely so as not to annoy the interlocutor too much. Otherwise, we can be too heavy-handed and provoke a feeling of rejection in the person towards the brand we represent.
Patience
The work of a teleoperator brings joy when objectives are met, but it is often also extremely ungrateful, since we have to deal with all kinds of people, with their personal and professional problems. And many times we will be the ones who pay for these problems and have to put up with the bad mood or bad character of our interlocutor.
If we are faced with a complicated case, our first task will be to use our patience and, with a calm tone, to steer the situation back to a peaceful situation. If we are good, we can achieve it and I assure you that our interlocutor will appreciate it.
However, we must never allow ourselves to be insulted or disrespected. If we reach that extreme, we must find a way to end the call, always remaining calm on our part.
General culture
Another point that will bring us a lot of value as teleoperators is having a high level of general culture, since the more training we have, the more linguistic richness will be at our disposal and we will be able to handle any type of situation much better.
teleoperator
These are just some of the characteristics that a good teleoperator must possess and that will also be polished and improved over time. For all these reasons, training is vital to become an excellent teleoperator.
Continuous, quality training geared towards your job.there is always something to learn that will help us improve our performance.
If you want to start working as a teleoperator in a multinational company while you train, Grupo Femxa offers you the opportunity to complete the Professional Certificate in Sales Activities in Vigo completely free of charge and with a 1-year Employment Contract . An excellent opportunity! See all the information HERE
If you are not yet registered in our community, you can do so here: REGISTER . We will make all our resources available to you so that you can expand your training completely free of charge.
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