Today, the proactive customer service model is increasingly applied within companies, but there are still many that do not take preventive and proactive actions towards customer needs and therefore maintain a traditional approach of reactive customer service . Instead of anticipating customer needs, reactive customer support simply responds to customer needs when they have already arisen .
This is a completely different approach to proactive service, which anticipates and resolves poland mobile database problems before they arise.
Proactive customer service allows you to significantly reduce response times by scheduling interventions in advance. In a reactive system, this is not possible because the speed of response and problem resolution depends on the type and speed with which customers report problems.
A proactive team engages in ongoing and constant communication with its customers, keeping them informed and supporting them, even without direct solicitation from them. In contrast, a reactive service team communicates with its customers only after a problem has been identified, and it does so primarily in response to customer complaints or reports.